Frequently Asked Questions
Firstly, check that you are entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code if the item is in sale or in a certain category the discount may not be valid on this product. If it is still not working, please email us at firstname.lastname@example.org and our team will be able to advise you further.
No, you can only use one promotional discount in each individual order.
Oh no! Please try an alternative payment method or contact us at email@example.com and one of our customer service representatives will help you as soon as they can!
Yes, you can. Along with your order confirmation, once your order has been shipped a UPS tracking number will be sent over to you so you can track your order.
We offer standard free shipping via UPS on all renewed chairs (3-5 business days)
It takes about 3-4 days to process and prepare your order for shipping.
Once you have placed an order with us, our team work hard to make sure we are promptly starting to pack and process your order , if the order hasn’t processed it could be cancelled. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us under our 30 day returns policy, return shipping will be charged up to $85.
Please contact us at firstname.lastname@example.org where one of our customer service representatives will assist you further.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you are still having problems please contact us at email@example.com
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at firstname.lastname@example.org and one of our representatives will help you further.
Returns and refunds
Yes, we honor a 30 day return policy , If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us under our 30 day returns policy, return shipping will be charged up to $85. Return shipping costs will be deducted from refund $$.
We recommend to take pictures of the damaged box and damaged/broken part of the chair and send to email@example.com, our team will evaluate the situation and send replacement parts or replace the chair if necessary. In case of transit damage, return shipping will not be charged.